Conversation design.
narrative, conversation design and products for organisations putting AI in front of people, from UNICEF to my own.
01
Conversational design
what a chatbot says, and where it stops.
- → flows, scripts and the style guide the next writer uses
- → safeguarding written into the copy: exits, check-ins, handovers
- → scripted or LLM-backed, in the languages your users speak
- → a two-week sprint, or inside your team
03
Making
a product, its story, its launch.
also open to one permanent role, where I’d own the narrative and the team’s AI practice. talk about a role →